SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ever since I started using this checklist, my shoe shopping experience has been a breeze. It's super helpful in understanding the legacy of brands and their commitment to quality and comfort. 👍
I’m staying ahead of trends now with insights into future innovations 😎
Finally, a checklist that gets it
The section on transparency and accountability was enlightening; learning about sustainable practices made me feel confident in my purchases 😊
All about transparency and accountability
Celebrity endorsements were interesting to read.
I can confidently say that quality and comfort go hand in hand here.
Now I understand why they're loved by celebrities too!
Totally loved learning about their innovation in design. Those limited-edition collaborations sound exciting
I appreciate learning about their sustainable practices and transparency.
Nice insights into advanced cushioning technologies like Fresh Foam and FuelCell.
Comfort and fit explored in-depth
Felt part of a strong community after reading about their social proof
What an insightful tool! The practical benefits are clearly outlined and easy to understand.
This checklist gave me a clearer picture of why New Balance has such a strong reputation. The sections on materials and comfort were especially useful. My only complaint is that a few explanations could have gone a little deeper
Unlocked key footwear factors!
I feel so much more confident about my next purchase after using this checklist. It’s all in the details!
I feel more informed about the values behind every pair I buy now.
Being able to understand why this footwear stands out from others has been super helpful 👍
Knowing all about Fresh Foam and FuelCell has made me a footwear geek! 🤓
Learnt so much about what sets this brand apart from others. 💡
Loved reading up on their rich history since 1906, very enlightening indeed!
A big thumbs up for including customer service aspects as well! Understanding return policies and community presence really adds another layer to my buying decisions.
recommend
Talks about comfort across all sneakers types! :)
Love the rich history behind every pair, it's like walking on a legacy!
satisfied
What a resource! It's like having the brand's history at your fingertips. The heritage section is so informative.
The wide sizing options are perfect for my broad feet. Finally, comfort!
The checklist helped me understand New Balance quality and comfort better, though I wished there were a few more real-world examples included.
The materials used are top-notch. Breathable and comfy all day long.
A sneakerhead's dream guide.
I'm impressed by how they blend modern technology with classic designs.
The checklist is so convenient for understanding what I'm buying!
What I appreciate most about this guide is its focus on innovation in design. Now I can see how modern tech blends with classic styles and even get insights into limited-edition collabs!
Perfect fit for my wide feet, hard to find elsewhere! 👍
Celebrity endorsements? Who knew?! This checklist opened my eyes.
Love the deep dive into the brand's history, really adds to my trust in their products.
This guide opened my eyes to their sustainable practices, really admirable.
Gained valuable insights into quality products.
I'm loving this digital checklist! It's taught me so much about what goes into making a good pair of shoes - from premium materials used to advanced cushioning technologies like Fresh Foam.
This guide makes it easy to see why this brand gets high ratings. It’s all there!
Making an informed decision feels great thanks to this digital guide 🙌
impressive
Honestly didn't know much about Fresh Foam or FuelCell before but now I do, cool stuff!
wow
This checklist has given me such a deep understanding of what goes into making each pair - quality materials indeed!
Innovation at its best! Always ahead of the curve. 😎
i've always struggled with finding the right fit, but after reading up on their wide size options and comfort levels for different shoe types - problem solved! 😄
It's refreshing to see a brand committed to sustainability and transparency. This guide really highlights that.
Their commitment to transparency was an eye-opener - kudos! 🏆
It's amazing how they blend modern tech with classic design. 😍
Premium materials? Yes please!
A must-have for making smart footwear choices - no more guesswork!
this digital checklist is a gem! it's like having a personal guide walking me through the rich history of this footwear brand. i really enjoyed learning about their longevity and heritage.
Loved the focus on heritage. 👌
The convenience of assessing trust factors digitally is just fantastic 📱✅
Helpful for understanding brand values.
their commitment to transparency and sustainability made me respect them even more. knowing that they're accountable for their actions makes me trust them implicitly.
The comfort and fit details are spot on. I always struggled with finding the right size, not anymore!
Great insights, wish it were longer.
New Balance’s innovation efforts well-detailed.
Returns were easy peasy thanks to their customer service🙌
Innovation meets classic design, wow!
it was fascinating to see how they blend modern technology with classic designs. plus, those limited-edition collaborations are 🔥
The customer service section was insightful.
As someone who buys New Balance regularly, I enjoyed the structured approach this checklist uses to explain trust factors like comfort, materials, and heritage. It made me think differently about my purchases. That said, I would have loved a few more examples tied to specific models.
This digital checklist is so handy!
ok
The focus on customer experience is impressive, especially easy returns.
i loved the part about customer experience too - easy returns, strong community presence...makes you feel valued as a customer 🙌 also found out some celebs endorse them which is cool!
The blend of modern tech with classic design is truly impressive.
Sustainability practices highlighted! 🌿
the section on quality materials blew my mind. who knew so much tech went into making these shoes? fresh foam, fuelcell...it's all there in this handy guide!
Loved learning about limited-edition collaborations - unique and stylish!
Made my next purchase decision easy.
Digital checklist is super convenient for assessing trust factors before purchase.