SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great guide, but a bit complex
The historical data feature is amazing! Makes purchasing decisions smarter and easier than ever before 😊
Sneakerheads rejoice! No more wasted time on price comparisons.
recommend
This playbook really helps avoid overpaying for kicks.
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As a collector, I found the section on factoring in hidden fees particularly useful. Sneaky sellers can't get past me anymore!
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this playbook is solid. the AI tips are helpful, but it could include more real-world examples for better clarity
This isn't just another basic price tracker - it provides practical steps on how to fully leverage AI technology for optimal savings.
Seriously, if you're into sneakers, you need this playbook. Maximizes purchases like nothing else I've tried!
AI magic for sneaker deals!
What a find! This guide has revolutionized the way I shop for sneakers. The AI aspect is so advanced and it's been saving me time and money.
The historical data feature is super useful for smart purchases.
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As a sneaker collector, this guide has been invaluable. The AI tech is super advanced and it's saved me so much time hunting for deals.
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This resource is perfect for anyone who's tired of manually searching different platforms. It has saved me so much time and money!
I've never seen anything like it, combines AI with practical steps to efficiently compare prices across multiple marketplaces.
Loving the tips to spot counterfeits and hidden fees!
Never thought I'd see the day where AI helps me with sneakers! This guide is amazing - it’s really helped me avoid counterfeits.
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As a reseller, every cent counts. With this guide, I've been able to maximize my profit by finding the best deals easily.
This guide is an absolute must-have if you're into collecting or reselling sneakers! It's not just about tracking prices - it also has tips on spotting counterfeits and factoring in hidden fees.
won't overpay again, thanks AI.