SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're just getting into the NB trend or want to level up your look, this guide will help you achieve that fresh street style every time you step out.
A must-have for NB lovers.
I'm loving this guide! It’s made me feel more confident about my street style choices and helped me find my unique aesthetic (thanks chapter 3). Now every time I step out, it feels like a runway show!
The insights into why New Balance owns the streets right now are spot-on! Really helped me understand the trend.
If you're looking for ways to elevate your NB looks, this is IT. So many expert tips and tricks inside!
This isn't just another fashion book; it really helps you find your personal aesthetic. Can't recommend enough if you love NB streetwear.
Just finished chapter 1 and I'm already hooked! Totally get why these sneakers are the talk of the town.
AI styling? Groundbreaking!
Loving how this guide focuses on confidence being key to style! It's not just about the shoes, it's about feeling good wearing them.
Loved the AI outfit planning tips!
This isn’t just another fashion manual, it’s your roadmap to owning your style with confidence and ease. The insights into popular models everyone is wearing were super enlightening (kudos chapter 1!)
Loved the New Balance outfit ideas, wished for photos.
The AI outfit planning feature is genius - makes putting together an outfit so much easier and faster. This resource truly empowers you to stand out effortlessly.
I've always struggled with styling sneakers but this resource has made everything so much easier. Highly recommended!
Never thought of using ChatGPT prompts for outfit inspiration before...
This digital resource is perfect for anyone looking to step up their street style game with New Balance kicks. Lots of practical tips!
New Balance + this guide = perfection.
Chapter 3’s dive into personal style and using AI for outfit planning totally changed how I approach dressing every day - worth every penny!
Just finished reading this guide and I'm impressed! It's not just about the sneakers, it's about creating a complete look that feels uniquely yours. 👌
Seasonal adaptations tips were on point - now I can rock my NBs all year round!
I've got more than one pair of New Balances now thanks to this guide – building a capsule sneaker wardrobe has never been easier!
this guide is a treasure trove of style insights! it's not just about picking out shoes, it's about creating a complete look that feels uniquely yours. the tips on integrating sneakers into any outfit have really helped me feel more confident and stylish when I step outside😎 😎 😎
The step by step case study in Chapter 2 really helped me turn basics into an iconic street style look.
Just getting into the NB trend and this guide has been a godsend. I look fresh every time I step out now.
Never thought dressing up could be this easy till I stumbled upon this gem of a guide. From picking the right pair to creating an iconic look, everything is covered here in detail.
A must-have for sneakerheads.
Stylish ideas, slightly repetitive sections.
Love this guide! It's helped me understand why NB sneakers are so popular right now, and it's been super helpful in planning my outfits. Feeling more confident already! 😎
I've always loved NBs but struggled with styling them. This guide has been a lifesaver - especially Chapter 2 on building your first outfit.
Boosted my confidence, big time.
This guide is like having a personal stylist at your fingertips, but for New Balance kicks.👌
Packed full of expert tips and tricks, from choosing the right pair to curating essential pieces - my NB style has never looked better!
This guide is great! It doesn't just tell you what to wear but shows you how to make each outfit uniquely yours.
This digital guide is a must-have for anyone looking to elevate their street style. The chapter on building your first outfit was particularly insightful.
An amazing tool for any sneakerhead or someone wanting stylish ways to wear their favorite kicks – feeling confident stepping outside now 😎
Finding my unique aesthetic was fun.
If you're new to NB streetwear like I was, this is an essential read. From picking out shoes to planning outfits, it covers everything.
I've always struggled with styling my sneakers, but this guide has made it easy. Now I can create looks that feel uniquely mine!
Just finished reading this guide and wow, it's really something. It's not just about the shoes but how to make them work for you. The AI outfit planning is a game changer. Feels like I've got my own personal stylist in my pocket.
Stepped up my style game!
The seasonal adaptation tips are amazing! My sneaker wardrobe never looked better or felt more versatile thanks to chapter 4. This is definitely worth checking out if you're into NB streetwear looks.
Loved learning why New Balance sneakers are such a streetwear staple right now- chapter 1 was super insightful 🌟
From learning about seasonal adaptations to creating a capsule sneaker wardrobe, this guide covers everything you need to know about New Balance streetwear style.
The outfit combinations in Chapter 2? Absolute gold. Made my first street style look so easy!
Effortlessly cool looks every time.
If you're looking for an easy way to build stylish outfits with your favorite New Balance kicks, this is the guide for you.
Helpful guide, needed more visuals.
Totally leveled up my sneaker game thanks to this guide! The section on creating a capsule wardrobe was particularly helpful 🙌
The Modern Guide is more than just about shoes, it's about creating your own unique look - love it!
No more outfit dilemmas 😎
I was just getting into the NB trend and this guide has been my ultimate companion in mastering street style effortlessly. The chapter breakdowns are easy to follow with each one offering unique insights - especially loved 'Why New Balance Owns the Streets Now'. This isn't your typical fashion guide, it goes above and beyond.
This guide is a streetwear bible.
I've always been into sneakers, but this takes it to a new level. The AI planning tip was super helpful.
Street style made easy!
The case study in chapter 2 turned my basics into an iconic street style look- couldn’t have done it without this handy resource!
Who knew AI could help plan outfits? This guide dives into how you can use tech to keep your looks fresh and unique. So cool!
New Balance styling made easy.
From AI outfit planning to practical seasonally adaptable tips, this resource has got you covered. I've always been a fan of New Balance kicks but didn't know how to style them properly until now. It’s like having your personal stylist at your fingertips!
This guide is a lifesaver 👌
Made me feel fresh and confident.
Loving the chapter on seasonal adaptations in this digital guide! Makes transitioning between seasons so much easier.
Styling can be tough but thanks to this digital resource, I'm feeling confident in my streetwear looks. Two thumbs up!
This guide has been so helpful! I was always into New Balance sneakers but didn't know how to style them right until now. Chapter 2 with the step-by-step case study was exactly what I needed.