SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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New to this brand's outfits or not, this guide ensures your look is always on point. 💯
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The fashion tips are super helpful. My wardrobe is more balanced now.
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Puma sneakers, office-ready? Yes! 😎
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I appreciate the focus on neutral colors and minimalist jackets - it’s very chic.
Finally found practical grooming advice that works for me!
I'm in tech and this checklist gives me the perfect balance between looking professional and feeling comfortable.
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I found the outfit formulas practical and easy to try, though I wish there were more seasonal suggestions included overall.
Grooming advice is a bonus!
The tips on sneaker styling are so helpful, I'm getting compliments left and right!
Love the easy outfit formulas. Takes the guesswork out of my mornings and I'm always looking sharp.
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I used to struggle with selecting the right pieces for work but not anymore. This checklist makes it effortless!
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Never thought about the importance of posture before. The grooming advice is more than just about clothes – it's comprehensive!
I'm impressed with how AI helps me create new outfit combinations!
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This checklist has made creating a signature workday look effortless.
recommend
Seriously, who knew combining athletic gear with professional essentials could be so simple?
Dressing up for Zoom calls now easy
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This guide has really helped me elevate my workday look, while still feeling comfortable.
Tips on consistency are great!
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Even as someone who already loved Puma gear, I learned new ways of wearing things that elevated my style game.I've always been a fan of minimalist jackets, but now I know how to style them better.
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This guide has made styling sneakers for work so much easier.
Sneaker cleaning guide, helpful. 👟
Puma sneakers + office-appropriate clothing = surprisingly great combo! This guide shows you exactly how to pull it off.
Love the easy outfit formulas, they take the guesswork out of my mornings! 🙌
Grooming advice was unexpected but very useful. 👍
The weekly rotations suggested by the AI have been game-changers for my wardrobe planning process.
The AI feature is awesome. It's like having a personal stylist.
AI style suggestions rock.
I love the core fashion tips this guide provides. It's helped me select structured polos, minimalist jackets, and neutral colors that balance well with my Puma sneakers. My workday attire has never looked better!
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If you're new to mixing athletic wear with professional attire, this is definitely worth checking out.
The intentionality focus of this checklist really stands out for me - love that I can choose pieces that feel great too!
Outfit planning made simple!
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The consistency tips are great - I feel like I finally have a signature style at work!