SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I've developed a signature look thanks to the consistent color usage advice
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Step-by-step styling tips have truly transformed my wardrobe, love the bold colors!
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Stylish advice, minor gaps though
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This isn't just about fashion, it's boosted my confidence too.
Love the AI-powered outfit suggestions, makes styling so much easier!
It’s been amazing seeing people recognize me for my vibrant wardrobe choices since using these tips. Definitely feel more confident stepping out in bold colors now 💪
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Creating a signature look with these vivid colors was easier than I thought! It's given me such confidence and people have started associating these bold colors with me 🌈
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The AI-powered outfit suggestions are incredibly helpful, saves so much time planning outfits in the morning.
I liked the concept behind Puma Vivid Mode. The color pairing tips really helped me think differently about bright pieces. Some sections felt a little repetitive, but overall it’s a useful guide for experimenting with bold outfits
I've never had so many compliments since following this guide. It's all about fearless color!
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Practical advice for creating stunning outfits is a lifesaver. Hot pinks and electric blues are now my go-to
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I love that this isn't your typical styling guide; it goes beyond just dressing up by helping you build a personal style library – such an innovative idea!
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Love how this guide has pushed me to embrace bold colors in my everyday style. The step-by-step styling tips are super helpful!
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Great color tips, wanted more
Taking photos of my looks used to be a chore but not anymore! The actionable tips have made capturing my best shots easier than ever before.
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I've always loved vibrant fashion but didn't know how to incorporate it into my wardrobe without feeling overwhelmed. This guide nails it!
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I've started capturing all my best looks through photos thanks to this guide's actionable tips. My personal style library is growing fast!
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recommend
Finally found a guide that helps me use bold colors with purpose.
Since downloading this checklist, my wardrobe has taken a vibrant turn! I've always been into bold colors but struggled with how to incorporate them without looking overwhelming. This guide taught me how to balance striking pieces with neutral tones and now every outfit feels like a statement. My personal style is more recognizable than ever thanks to these tips!
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The practical advice for creating outfits is just wow! My wardrobe has never looked this vibrant and unique
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If you're into streetwear or sportswear and love vibrant fashion like me, then this guide will help you stand out from the crowd 🚀
I used to be afraid of stepping out from the norm but thanks to this digital download now i embrace fearless color in wardrobe every day. What makes it different? It teaches you how to use bright colors with purpose rather than just wearing them randomly.
Love the step-by-step styling tips, made incorporating neon greens and electric blues super easy. Now I can make bold fashion statements effortlessly!
I've become more confident by wearing these vibrant colors that match my energy. Now people associate me with bold fashion choices 🌈🌈🌈
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Energy matching is such a cool concept. Matching my mood with the perfect shade has really boosted my confidence 😍
This guide helped me build a signature look with bold colors that truly represent my personality. Loving the attention it gets me.
Creating outfits that match my energy has been transformative.
I've started capturing my best looks using their photo tips, now have an amazing personal style library 👌
Love the step-by-step styling tips, really helpful for mixing bold colors 🎨
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This guide helped me create a unique personal style, I feel unstoppable!
Who knew matching your energy with color could boost your confidence? Since using this guide, I feel unstoppable wearing bright colors that reflect my mood for the day. It's given me an entirely new perspective on fashion and self-expression.
The advice on capturing my best looks for social media has really elevated my online presence. Now I get compliments all the time 😊