SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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recommend
The real stories of people transforming their style seasonally is inspiring. Can't wait to revamp my own look!
Really enjoyed learning how Puma changes styles each season. The guide makes trend shifts easy to understand, and the real-life stories were motivating. Some sections felt a bit repetitive, but overall it’s insightful.
This guide helps understand buyer behavior
Love how this guide helps me keep up with seasonal fashion trends, the AI prompts are super helpful for creating outfits!
Real-life transformations are super inspiring. Emma's Spring Reset was my fav
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Love the insights this guide provides on seasonal fashion changes. The AI prompts are a standout feature, helping me predict trends and create outfits in no time!
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The deep dive into customer behavior coupled with real-world case studies makes this so much more than a lookbook; it's like having your personal stylist who understands you and helps you redefine your style each season.
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Loved the real-life transformations! Emma's Spring Reset was super inspiring - can't wait to revamp my wardrobe too
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The deep dive into why certain colors and materials change with seasons was fascinating. Really helped me understand why I gravitate towards specific items during different times of the year.
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Love the deep dive into customer experiences!
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Puma's seasonal changes reshaped my style
Predicting upcoming trends with AI? Genius idea and so helpful!
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The AI prompts are genius. Perfect for creating outfit ideas in no time!
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Love how this guide helps predict fashion trends, it's a must-have for staying ahead!
The real-life transformations section is so inspiring! It's amazing seeing how people like Emma and Daniel have used seasonal style to redefine their personal identities.
The transformation stories were my favorite part of the guide because they felt relatable and motivating. The content is solid, though some explanations about buyer behavior could have been a little shorter and clearer.
Real-life transformations are so inspiring! Emma’s Spring Reset was my favorite 😍
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