SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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No more counterfeit blues
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As a reseller, authenticity is key and this guide provides just that. My credibility has skyrocketed
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This guide is a lifesaver! No more worries about fake products. Now I can shop with confidence.
Great authenticity guide overall, but some explanations could be shorter
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Goodbye to fake sneaker worries
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Finally, a clear evidence-based buying decision framework that actually works. 😊
Avoiding counterfeit mistakes has never been easier!
Loved the detailed breakdown on logo intelligence 👌
the first impression test really opened my eyes to what authentic quality should look like – color authority fabric quality balance...it’s all there!
AI tools made simple and useful.
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Learned so much about Puma authenticity, super helpful
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Love how detailed yet simple to follow this is – no complicated jargon or overwhelming theory at all. 👍
The AI verification part of the guide blew me away! So modern and practical.
Reselling? This guide's a must-have
recommend
Loved how they break down the logo details – makes spotting fakes so much easier!
Evidence-based buying decisions 👍
This guide made me think about Puma authenticity in a more structured way. The logo and label sections were especially helpful. My only complaint is that a few steps could have been summarized better to make the checklist quicker to scan.
worthwhile
I'm loving this checklist! No more doubts when shopping for my favorite brand online.
Saved me from emotional pricing traps
It’s like having an expert authenticator right by your side, guiding you through each check. Amazing!
Detailed logo breakdown, super helpful!
Feels like a personal authenticator!
The best thing about this eBook? The first impression test - it really helps you assess the quality right away!
What a lifesaver! This guide has saved me from countless counterfeit purchases. It's so easy to follow and understand.