SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This playbook made model selection a breeze - status and exclusivity spotlighted perfectly!
Helpful
savvy use of social proof & cultural credibility: celebrity endorsements, street-style photography...it all enhances desirability without being overtly salesy
I appreciate how it explains avoiding discount traps while framing your products as investments in comfort and quality with consistent pricing across channels – very strategic!
ok
Elevating customer journey with sizing guidance, minimal copy focusing on everyday luxury...mind-blowing stuff here folks
Provides innovative product positioning strategies.
A must-have for anyone in luxury branding. Authenticity shines through every page.
🌟🌟🌟🌟🌟
Certain sections could go deeper into execution.
understanding how to avoid discount trap through consistent pricing across channels has been enlightening 🧐 i now see how this can frame products as an investment in comfort and quality.
The pricing strategy section shed light on how to avoid discounts and frame purchases as investments in comfort and quality. This has changed my approach entirely!
this guide is an ultimate resource for crafting a high-end, prestigious narrative
discovered the art of avoiding the discount trap, framing investment in comfort and quality
learned how to emphasize legacy and craftsmanship while highlighting innovation and luxury materials
As someone who appreciates good design, this playbook has been an eye-opener for me. The section about visual merchandising was especially enlightening, showing how clean layouts, lifestyle imagery and neutral backgrounds can create a sense of gallery-like elegance for your products. And let's not forget about social proof and cultural credibility - leveraging celebrity endorsements and real-world use to enhance desirability? That's genius!
a great tool for building brand identity rooted in authenticity and sophistication
Reveals secrets of high-end positioning.
The section on product positioning is a standout! Who knew that framing advanced cushioning tech as a symbol of innovation could be so impactful? Plus, the insights on model selection were invaluable - choosing flagship silhouettes along with limited releases for spotlighting exclusivity just makes sense now.
Makes legacy and craftsmanship luxurious.
Would have liked step-by-step frameworks in a few areas.
But what really blew me away was the guidance on customer experience. Elevating everyday luxury with sizing guidance, minimal copy... it's all about selling not just shoes but a lasting impression, rich history and status signifying products. This playbook has changed my perspective entirely
I've always underestimated social proof until this guide showed me its importance! Celebrity endorsements, street-style photography - these elements enhance cultural relevance and desirability more than I realized
Offers insight into exclusive model selection.
Some ideas feel too high-level.
This guide is a revelation! It's like finding the secret sauce to elevate any brand, not just footwear. The focus on authenticity, legacy and craftsmanship really resonated with me. I'm particularly impressed by how it emphasizes the importance of product positioning - framing advanced cushioning tech as symbols of innovation and prestige while also highlighting durability and minimalist luxury. This is something that can be applied across different industries.
Nifty
Could be slightly shorter without losing value.
A transformative guide to luxury branding.
What stood out was the section on product positioning. It's not just about selling shoes but telling a story that signifies status and luxury. The emphasis on advanced cushioning tech as a symbol of innovation and prestige was particularly enlightening.
this guide isn't just about selling shoes; it's about selling lasting impressions, rich history & status - something every luxury brand should aspire for!
Leveraging celebrity endorsements, street-style photography for social proof? Genius! Really enhances cultural relevance and desirability without overdoing it.
I found the model selection advice particularly useful. Choosing flagship silhouettes to spotlight status and exclusivity makes sense now that I've read this guide.
Might feel basic for experienced brand strategists.
I've read many guides before but this one stands out because it doesn't just teach you how to sell shoes or any other product for that matter; it teaches you how to sell a story, a legacy, a lifestyle! From model selection (choosing flagship silhouettes) to pricing strategy (avoiding discount traps), every aspect is covered in detail yet presented in such an engaging way that keeps you hooked till the end. Get ready folks...your journey towards creating premium brands starts here!
WOW
Emphasizing legacy and craftsmanship? This is your ultimate resource.
this digital guide is a treasure trove of information. it helps to transform functional footwear into premium lifestyle choices. the focus on legacy, craftsmanship and timeless appeal is truly insightful.
model selection advice was spot-on! choosing flagship silhouettes along with limited releases to spotlight status and exclusivity makes total sense
👌
Feels more suited for beginners than advanced marketers.
The visual merchandising tips are super helpful: clean layouts, lifestyle imagery, neutral backgrounds...it all adds up to create gallery-like elegance which resonates well with luxury consumers.
creating premium aesthetics with clean layouts, lifestyle imagery, neutral backgrounds...wow! feels like you're walking in an elegant gallery 🎨
Some chapters flow a little slowly.
This guide is a treasure trove of knowledge. It's not just about selling shoes, it's about creating an impression that lasts. The focus on authenticity and legacy resonates with luxury consumers like me.
The pricing strategy section was enlightening, avoided the discount trap successfully.
Social proof techniques are top-notch!
Some concepts feel theoretical rather than actionable.
💯
This digital guide is a treasure trove of knowledge for anyone looking to elevate their brand perception. The approach towards making legacy feel luxurious, especially the evolution from functional footwear to fashion symbols, is truly insightful.
This comprehensive guide is a revelation! It's like having an expert whispering in your ear, teaching you the intricacies of luxury branding. The focus on brand story and heritage was particularly enlightening - learning how to make legacy feel luxurious by emphasizing craftsmanship roots and evolution of iconic styles into fashion symbols was extremely beneficial.
recommend
Elevates customer experience like never before.
Pricing strategy? Spot on, no discounts!
transformed my perception of functional footwear into a luxurious lifestyle choice
😍
elevating customer experience with sizing guidance, minimal copy focusing on everyday luxury - what not to appreciate?
As a marketer, the section on product positioning was enlightening. Framing advanced cushioning tech as symbols of innovation and prestige while emphasizing durability was a fresh perspective for me.
i found the product positioning section very helpful. framing advanced cushioning tech as a symbol of innovation and prestige while emphasizing durability was an eye-opener for me 😮
the playbook's approach to brand story and heritage is impressive. making legacy feel luxurious by highlighting craftsmanship roots, orthopedic credibility and evolution of iconic shoes into fashion symbols is a brilliant strategy.
👏👏👏
The model selection part caught my attention! Choosing flagship silhouettes like 990 series or limited releases can indeed spotlight exclusivity and status - an interesting perspective I hadn't considered before.
Creating premium brand aesthetics with clean layouts, neutral backgrounds, lifestyle imagery...this playbook nails visual merchandising down to a tee! Felt like strolling through a gallery - pure elegance indeed.