SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What an incredible resource! I've always been a bit clueless about shoe care, so this guide was perfect. It not only helped me understand how my favourite shoes are tested for durability but also gave me practical advice on maintenance and repair. The AI tools recommended were super helpful too - they monitor wear and tear like nothing else👌
Extended my shoe's life with this guide, worth every penny!
Caring tips and smart fixes have been game-changers for maintaining my footwear in top shape 😊
This guide has been really useful for maintaining my Nikes. The tips are practical, but some of the AI tools are a bit tricky to set up. Still, it’s a solid resource for shoe care
real-world examples were super helpful 👍
superb
I'm an everyday runner and this has been so helpful in understanding wear and tear.
Nike Durability Decoded offers a comprehensive breakdown of shoe care, from materials to AI tools for tracking wear. I found the tips on cleaning and storage especially helpful. However, some of the advice is a bit too general and could use more actionable steps. I was also hoping for a section on dealing with specific types of damage like scuffs. Overall, it’s a solid guide but not perfect. I’d recommend it with a few reservations
The case study was enlightening.
Saved me money by helping avoid unnecessary wear and tear.
As someone who values cost-effectiveness, this guide is a godsend. It offers practical advice on everything from cleaning tips to smart fixes for minor damage. Already seeing improvements in my shoe maintenance routine which should save money down the line!
This is more than just shoe care tips, it’s like a masterclass on longevity. Worth every penny!
I love how it's tailored for both athletes and casual wearers alike.
Helpful, but some info is redundant
The case study was enlightening - never knew how usage affects durability
Super helpful, learned how to extend the lifespan of my shoes!
impressive
Wow, this guide helped me understand my shoes better than ever! The real-world examples were a great touch.
delightful
Totally changed how I store my kicks. They're lasting longer now!
fantastic
This guide is top-notch! From cleaning tips to storage habits - it covers everything you need to extend your shoe life span 🚀
lovely❤️
A must for any sneakerhead! Really insightful.
Detailed insights into product testing 👌
The part about different materials was enlightening, never thought they played such a big role in durability.
A must for any shoe lover.
Who knew AI could help with shoe maintenance? 😮
This is more than just a product manual, it's a deep dive into everything you need to know about keeping your gear in top condition. The section comparing everyday runners vs casual wearers really opened my eyes to how usage affects lifespan 🏃♀️🚶♂️ Also loved the part where they explain how artificial intelligence can optimize our routines!
Caring tips were easy to follow, now my kicks look brand new everyday 😎😎😎
The case studies really hit home. Great stuff!
The materials section was enlightening - never knew they played such a big role in durability!
A must for any shoe lover.
This guide is an absolute must for any shoe enthusiast. 👍
perfect
Loved the real-world examples and practical tips.
This guide is a lifesaver! No more premature damage to my shoes
This guide is a sneakerhead's dream.
This is perfect for any shoe enthusiast like myself. I've learned so much about materials that contribute to durability
I've always loved wearing Nikes casually and now with this guide I feel like an expert in keeping them looking fresh longer! Really appreciate insights into materials that contribute to durability and real-world examples too.
Saved money on unnecessary replacements 😊😊😊
The AI tools suggested are amazing - they’ve really helped me track my gear’s condition.
outstanding
This comprehensive guide is worth every penny! Not only does it offer expert insights into the science of durability, but it also provides real-world examples that help you see what impacts your gear's lifespan. Plus, the tips on using AI to track wear and tear? Genius!
Who knew AI could help me extend the life of my shoes? This guide showed me how.
recommend
Love the in-depth explanations about materials and Nike’s testing process. However, the guide could use more troubleshooting advice for common wear and tear issues. Otherwise, very informative and great for anyone serious about shoe care
Loved the case studies! Really put things into perspective for me.
A must-have for anyone looking to get the most out of their gear without breaking the bank. The advice given here has already saved me from costly replacements.
Loved the real-world examples, very relatable.
Downloaded this guide, it's a real lifesaver! Now I know how to properly care for my kicks 👟👟👟👟👟
excellent
As an everyday runner, understanding durability has been crucial. This guide nails it!
Love this guide! It's comprehensive and practical. The tips on caring for my shoes are helping me save money in the long run 👍👍👍👍👍
This guide saves me money on replacements 👍
I've always wondered how my running habits affect my shoes' lifespan. This guide provided real-world examples that helped me understand better. Plus, their AI tools are super cool!
This is an awesome resource! It not only provides insights into durability but also offers practical tips on maintenance. Perfect for any sneaker enthusiast like myself 👟🙌
AI tools? Genius and effective!
Just downloaded this guide and I'm blown away by the wealth of knowledge it provides. It's not just a generic shoe care manual, but a comprehensive resource on how to maximize the lifespan of my gear. The section on using AI tools is particularly interesting - never thought tech could help in extending the life of my shoes! 👟💻
A must-have for any sneaker enthusiast. The insights are top-notch and very comprehensive.
Extremely informative guide, saved my shoes!
This guide offers some great advice on Nike durability, but I expected more detailed, actionable tips. It’s informative, but some sections repeat the same points. Would’ve loved more specific advice for common issues
great!!!
I'm impressed with how it breaks down the testing process, really shows the quality of these products
wonderful
I'm amazed at how much I learned from this guide! From understanding different materials' impact on longevity to learning about proper storage habits, there’s something new on every page. And those free AI tools? They have seriously upped my shoe care game
Loving all the free AI tools included here; they're making maintenance so much easier
Cleaning tips have kept my kicks looking fresh longer than ever before - thanks guys!
Practical tips were easy to follow and effective.
This guide has been incredibly helpful for me as an everyday runner. It's taught me so much about what impacts the longevity of my running shoes and how to prevent unnecessary wear and tear. Plus, learning about Nike’s rigorous testing process gives me even more confidence in their products.
superb
A deep dive into product testing? Yes please! Learned so much
Totally worth it, my shoes are lasting longer.
The lifespan breakdown by shoe type was eye-opening. Now I know what to expect from each pair
Downloaded this guide and it's a lifesaver! Now I know how to properly care for my kicks. No more unnecessary wear and tear, saving me some serious cash in the long run 💰
Loving the AI tools suggested, super helpful in tracking wear and tear
I feel more informed now about avoiding unnecessary damage – definitely cost-effective advice here!
Extended my shoes' lifespan, great tips!
It's comprehensive yet practical. Perfect combo if you ask me.