SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The depth of knowledge shared in this resource is amazing; from origins to current innovations, each chapter had something new to teach. What stood out for me was exploring innovative uses of AI and personalization - these are game-changing insights for anyone building a brand today!
worthwhile
I've always admired adidas, but never knew much about their mission. This guide was eye-opening - especially loved the chapter on sustainability efforts.
Great insight into Adidas’ identity.
Loved the real-life examples.
Loved learning about the innovative collaborations adidas has done over the years - very inspiring stuff right there!
This guide took me on an interesting journey through one of the world’s most iconic brands! It showed me how they use AI-powered personalization in their strategy, which is something I'd love to explore for my own brand. Plus, learning about their sustainability efforts was fascinating.
Diving into the case studies was insightful, got to see real-life successful campaigns in action.
Fantastic case studies inside!
Just finished reading this guide, and wow! The insights into the origins of one of my favorite brands are just incredible. Really learned a lot from it.
ok
Finished reading last night...and WOW! So many great takeaways from this guide - can’t wait to put them into action!
The guide to purpose-driven branding.
This comprehensive digital guide helped me understand why I'm so drawn to adidas as a consumer. Fascinating read!
takes you on a journey 🌍
This is an amazing resource for anyone interested in branding and marketing. It's packed with real-life examples and case studies that were super helpful!
I’m not usually one for guides like this but decided to give it a try – best decision ever! Learned so much about purpose-driven branding
Informative, but lacking some depth
As a business owner, I found this to be an invaluable tool. Learning how to align my brand with its core values has been revolutionary for me.
Just finished reading this guide and it's a goldmine! Learned so much about aligning brand with core values. 👍
A treasure trove of information 👌👌
The secret behind iconic brands revealed...
The case studies are so relatable and informative, learned a lot about successful campaigns
insightful and enlightening!
Thoroughly enjoyed the journey through the brand's origins and core values. The insights were priceless!
As someone eager to learn from successful brands, I found myself taking notes throughout each chapter - so many practical takeaways.
Beyond useful, it's essential 🔑
AI in branding, fascinating...
Learning about their innovative collaborations was fascinating; got some cool ideas for my own business 👍👍👍
fascinating
Gained deep understanding here.
This resource is just filled with inspiration for creating a mission-driven brand. Love it!
wow! learned so much
If you're looking for inspiration on building your own brand, don't miss out on this guide! The lessons here are actionable and practical.
I'm amazed at how well they've explained AI use in branding efforts. Great for tech enthusiasts like me! 😊
Mission in motion chapter: 10/10
I loved the case studies, though the pacing was slow
Impressed by how well they've explained the power behind one of the world’s most iconic brands - fascinating read!
This is how storytelling's done right.
I've always admired this particular brand and getting an inside look at their mission was incredible! The chapter on applying lessons learned from them really resonated with me as a marketer. This guide offers invaluable tools and strategies that are easy to follow and apply.
packed with actionable strategies 😊
recommend
Inspiring mission-driven brand lessons!
All about adidas' core values.
Diving into this comprehensive resource has been nothing short of inspiring. As an entrepreneur, understanding the power behind purpose-driven branding has given me great ideas to incorporate into my own strategy! And those real-world examples were so helpful - definitely worth downloading.
If you're an entrepreneur or marketer, this guide offers actionable strategies that are easy to apply to your own business.
The sustainability efforts discussed here are inspiring. Shows how a major brand can make a difference while staying true to its mission.
Applying strategies from this guide to my business was a breeze, really practical stuff.
a must-read, honestly.
Helpful for brand owners, but some chapters felt repetitive.
This digital resource is perfect for anyone looking to understand purpose-driven branding, very helpful!
I'm not even in marketing but found this guide super engaging. The storytelling aspect really drew me in!
perfect for marketers like me.
The way they use AI for personalized customer experiences? Mind-blowing! Can't wait to apply these strategies in my own business.
insightful
Just finished reading this digital guide and I'm blown away by the insights it offers. The way it explains how a brand can align with its core mission is truly enlightening, especially for someone like me who's looking to establish a business. Those case studies? Gold mines of information!
A great resource for entrepreneurs 💡
The chapter on AI and personalization was eye-opening. Never knew these tools could be used in such innovative ways for brand-building.