SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just got my hands on this digital guide and i'm super impressed! it's so easy to use and gives you all the information you need to spot fakes. i've been collecting sneakers for years, but sometimes even I struggle with authenticity. this checklist has really upped my game👌
Love this checklist! It's so detailed, really helps me ensure I'm buying legit stuff. 👌
best fake detection tool!
Downloaded this guide and it's been a lifesaver for me as a reseller. Spotting fakes has never been easier! 👍
i was a bit skeptical at first, not gonna lie. but after using this guide for a few weeks now, i can confidently say it's worth every penny! it's saved me from buying several fake pairs already. if you're serious about your sneaker collection, this is definitely something you should consider investing in.
Love this guide! It's incredibly detailed and easy to follow. Helped me spot a fake pair I almost bought😅
reselling made easy, thanks 😊
Definitely a must-have for any sneaker enthusiast, detailed and insightful!
this guide is honestly one of the best purchases I've made recently. as someone who resells sneakers, being able to accurately determine their authenticity is crucial for my business. since using this checklist, I've noticed an increase in customer trust and satisfaction - they appreciate knowing that what they're getting is 100% real!
I love collecting sneakers and this digital download is perfect for ensuring authenticity. It’s simple, straightforward, and super helpful.
As someone who collects sneakers, I've found this checklist incredibly useful. It's comprehensive and easy to understand - a must-have for anyone in the game!
super helpful for us resellers, really boosts confidence in my stock.
love this guide! helped me avoid buying fakes. 😎
Super helpful for sneaker authenticity!
This checklist has been a lifesaver. As a reseller, it's crucial to ensure the authenticity of every pair that comes through my doors - there's nothing worse than selling on fakes by accident. With this guide, I've been able to spot all the subtle signs of counterfeit sneakers with ease.
As a reseller, having this guide is like having an expert in my pocket. Super useful!
wasn't sure what to expect when i bought this guide but wow...it blew me away! the attention to detail is incredible; nothing gets past these guys😉 it feels great knowing that no matter how good the fakes get, I'll always be one step ahead thanks to this handy little tool.
I've been collecting sneakers for years, but this checklist really upped my game. Worth every penny!
This checklist really boosted my confidence in buying. Now I can easily tell the real deal from the knock-offs.
wow, collector's dream guide.
I appreciated how straightforward the checklist is—the steps are easy to follow and not overwhelming. It gave me confidence when shopping for New Balance online and helped avoid a sketchy seller. My tiny annoyance is that some of the AI prompts took a few tries to fully understand, but that’s more about me learning the system than the guide itself.
Used this guide before making my latest purchase. Gave me peace of mind knowing I was getting authentic kicks 👌
as a long-time collector of new balance kicks ,this digital download checklist has become an essential part of my routine before making any purchase . It’s simple ,straightforward yet incredibly effective ! If only I had discovered it sooner ,I could have avoided some costly mistakes . Can’t recommend enough 🙌
this download has saved me from some costly mistakes, top notch.
As a newbie collector, I found this guide invaluable. It helped me avoid costly mistakes while shopping online!
Collector's dream, easy digital download.
This digital download has been great for checking authenticity. Easy to use and understand.
As an avid collector of sneakers, I can't express enough how valuable this AI fake detection checklist is! It provides detailed pointers which are easy to follow even if you're not tech-savvy. Don't waste your money on counterfeits when you can get your hands on something real!
digital download? super convenient!
Gotta say, as a collector, this checklist is invaluable. Really appreciate the thoroughness.
Detect fakes with confidence 😎
Absolutely brilliant digital download, easy to use and super helpful.
Very comprehensive and well-organized guide. Makes identifying fakes so much easier, especially for us newbies in the sneaker world.
authenticity check: nailed it.
This is an essential tool for resellers like me. It helps ensure all pairs are legit before selling them on – no more doubts or worries!
sneaker buying confidence boosted.
this is great for both buyers and resellers alike... very informative!
I love how detailed and clear this checklist is, really takes out the guesswork when buying online 🙌
Made my life easier as a collector, no more worries about authenticity.
This digital guide is really practical, especially the tips on subtle details like size tags and box labels. I feel more confident spotting counterfeits now, and the AI analysis feature is a big time-saver. The only minor inconvenience is that I had to reformat a few images on my tablet to view them clearly, which is totally on me.
a must-have for any collector. keeps your collection pure and genuine.
The best part of using this checklist? Peace of mind knowing that what you're getting is genuine.
The peace of mind I get from using this guide... priceless. Highly recommend it to all buyers out there.
Seriously good value! This has saved me from several costly mistakes already.
Made reselling so much easier.
Straightforward checklist that's saved me time and money. 👍
If you're new to collecting or reselling, get your hands on this guide ASAP! It has helped me avoid fakes multiple times now.
If you're into sneaker resale like me, then having something like this at your disposal is just amazing! 🙌
great tool for buyers. peace of mind with every purchase now!
The peace of mind this checklist offers is unparalleled; knowing that every purchase made will be genuine takes away so much stress from buying online. This isn’t just another generic guide – it’s tailored specifically for us sneakerheads who want only the best in our collections.
A must-have tool if you want to avoid fake items on the market. Worth every penny!
This guide is a lifesaver.
As a buyer, it's important to know what you're getting into. This checklist provides that peace of mind👌
This authenticity checklist makes spotting fakes so much easier! Great resource for buyers and collectors alike.
an essential checklist that's easy to use and understand. 👍
I've avoided several fakes thanks to this checklist - it's saved me money and disappointment!
I've learned so much from this guide - it's an essential tool in the market.
I found this guide pretty helpful for checking New Balance sneakers, especially the sections on logos and stitching. The AI suggestions made spotting obvious fakes much easier than I expected. My only issue is that I didn’t spend enough time learning the AI tools at first, so I felt a bit slow going through the steps. Once I got the hang of it, it worked well, but beginners might need a little patience.
Bought this on a whim and haven't regretted it since! It’s helped me avoid fake listings time and again.
A must-have tool for anyone serious about their sneaker collection - wouldn't be without it now.