SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're new to AI like me or have some experience with digital tools, there's so much value here! Clear insights + actionable steps = a powerful weapon against counterfeit goods 👍
Loved the focused approach on AI fake spotting specifically for Puma.
This eBook is full of valuable insights on reducing risks from counterfeits - highly recommended for online retailers like myself.
helpful
The future defense strategy suggested by the book is brilliant; practical prompts make it easier for beginners like me.
A great resource that combines advanced AI techniques with practical strategies. Highly recommend!
A must-have for all Puma sellers!
Reading this guide gave me a clear understanding of how AI can help spot fake products. It's a great tool for brand protection!
I was impressed by the detailed case study in chapter 3! It really illustrates how effective AI can be at identifying fake listings. Plus, it highlights common mistakes to avoid which I found super helpful.
A must-have for authenticity!
Downloaded this last week and already seeing results! Counterfeit listings have decreased significantly on my platform.
The step-by-step instructions are easy and do not require any technical expertise. 😊
What I love about this guide is its focus on Puma-specific challenges and solutions. Unlike other resources that offer generic advice, this one delves deep into issues unique to Puma, making it an invaluable tool for anyone selling or marketing these products.
Thanks to this guide, I'm confident that only authentic products reach my customers now :)
ok
Seriously useful, no tech skills needed.
The case study in chapter 3 is worth reading alone. It gives real-world examples of how AI can help protect your brand.
Tailored AI system? Yes please! 😊
A comprehensive solution indeed! The strategies combined with advanced AI techniques are just what I needed for my business.
One of the major strengths of this guide is its emphasis on proactive measures against counterfeits. By following its strategies, you'll minimize the risk of brand damage from fake listings – a huge win in my book!
This guide is a life-saver for my online store
Authenticity detection made simple.
Helpful for Puma sellers, but some prompts needed clearer explanations.
Fake Puma products? Not anymore!
Tackling counterfeit issues head-on has never been easier thanks to this comprehensive solution!
Really enjoyed the practical approach to AI and counterfeit detection in this digital guide. Clear instructions, easy to implement.
recommend
I absolutely appreciate how comprehensive this resource is; from understanding why fakes harm brands to recognizing authenticity signals using AI tech...it covers everything!
Impressive
Super helpful guide on spotting fake products, really saved my brand from counterfeits.
This is how you protect a brand!
The benefit of building your own protection system cannot be overstated! This eBook teaches you how to create an AI system tailored specifically for your brand - something I've not seen elsewhere!
Solid overview of AI fake detection, though examples feel brief.
AI spotting made easy. 👍
The detailed exploration of how AI systems can spot fakes was enlightening!
The case study was an eye-opener! It showed me exactly how effective AI can be at spotting fakes
Step-by-step, easy to follow!
With this eBook, I built an AI system for authenticity detection! 👍
Loved the practical prompts and case studies 👍
This guide has been a lifesaver, helping me spot fake products with AI. It's very detailed and easy to follow.
Very practical guide with actionable prompts but the case study section felt a little short and left me wanting detail
Minimizes risk, maximizes trust.
Who knew spotting counterfeit items could be this simple! The step-by-step instructions are clear and to the point.
Practical and insightful. Highly recommend!
This eBook taught me so much about authenticity detection - it’s truly eye-opening!
If you're dealing with counterfeits, download this guide ASAP. You won't regret it.
This guide is a must-read for anyone dealing with counterfeit threats. The step-by-step instructions are clear and easy to follow, even if you're not technically inclined. It's all about protecting your brand integrity and ensuring only authentic products reach customers.
I managed to reduce the risk of brand damage significantly using this guide.
worthwhile
I highly recommend downloading if you want proven solutions for detecting fakes - worked wonders for us!
Excellent guide to tackle counterfeits head-on.
I found the step-by-step instructions very helpful, didn't need any technical expertise to understand it👍
Practical prompts and real-world case studies made it easier to integrate AI into market monitoring efforts.
This digital guide helped me protect my investment and maintain brand integrity. Thumbs up! 🙌🏼
Detailed and comprehensive - love it!
After reading this, I feel equipped with knowledge to tackle counterfeit issues head-on. Worth every penny!
The detailed authenticity markers and computer vision techniques were well explained and useful for building my own system
This guide is a must-have for anyone dealing with Puma products online!
I was able to build my own protection system using this guide. Now I can ensure all our listings are genuine!
Spot fakes, maintain trust.