SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auralle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of auralle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The real stories in the guide really helped me understand the common mistakes people make during returns. Thanks for saving me from those pitfalls!
The lessons from Daniel's story saved me so much time!
Just finished reading this guide, and it's a lifesaver! The step-by-step instructions made my return process so smooth. Saved me lots of time and effort. No more confusion about returns for me 🙌
I used to dread making returns but not anymore after reading this playbook. Returns have become fast and easy!
This is perfect if you're new to online shopping!
Used this for my first return and it was smooth sailing! Highly recommend if you're new to returns like I am!
wow
Finally, no more guesswork with returns. Everything you need is right here.
This digital guide is really something else! It helped me understand exactly how to prepare my return correctly. Packaging, documentation - everything was explained clearly.
Learned from Emma's story how fast refunds can be processed!
Hassle-free and quick refunds? Yes please! 🙌
This digital resource is perfect for first-time buyers like me who had no idea how to go about returning an item.
The section about preparing your return was very informative.
Saved me so much time on returns, super useful.
This playbook has been such a great help! Now I can prepare my returns correctly without any worries or confusion
Fast refunds? This guide makes it a breeze!
ok
No more guesswork with returns - every type of return is explained here in detail!
Detailed steps for every type of return, impressive!
Honestly, the best part were the real stories from other customers. I related to Daniel who had a delayed refund cause of some mistakes he made - learned what not to do!
Real stories helped me understand what not to do
AI prompts were a lifesaver during my return process. 👍
satisfied
The AI prompts were super helpful in streamlining my communication with support.
Made returning items at physical stores so easy 😃
The AI prompts are awesome! They saved me so much time contacting customer support and made sure everything went smoothly.
I love the real stories in this guide. They really helped me understand the process better.
I was clueless about returns until I found this playbook. Now, I know exactly what to do and when to do it. No more refund delays!
recommend
Takes all the guesswork out of returns, love it!
I wish I had this when I started buying online..
This guide really takes the guesswork out of the process, providing practical advice that's hard to find elsewhere.
helpful
Saves time and effort. Super helpful!
Love this guide! It made my return process so easy and quick. The step-by-step instructions were a lifesaver.
If you're tired of wasting time on figuring out return processes, then you need this guide ASAP
guide could include more real scenarios.
Detailed steps made my refund process smooth and stress-free.
Streamlined returns process, no stress.
All return info in one place 🙌Hear from real customers, very insightful
Fantastic advice for first-time buyers like me
Avoid refund delays with smart habits shared in this book. I've seen an improvement since using it
Avoid common mistakes with this guide.
I wish I had found this sooner. It explains both online and store returns in such detail – no guesswork needed anymore.
Practical advice that actually works. Thumbs up! 👍
Very useful, formatting could improve.
Avoids common mistakes that slow down your return.😊
AI prompts? Personalized help at its best
Such a lifesaver! This guide made returns so much easier and faster.
No more wasted time trying to figure out return processes! This guide has it all covered.
If you're like me who hates delays in refunds, then this guide is for you! Teaches smart habits and strategies that ensure smooth returns every single time 👍
This guide helped me get my money back quickly!
The AI prompt feature is just brilliant. No more hassle!
All-in-one place for everything about returns - brilliant idea!
Got my money back faster than ever before thanks to this guide. Highly recommend it for anyone who shops regularly.
No more refund delays thanks to the tips in this
I learned important lessons from Daniel's story in the book - now I know what not to do when making a return!
No more refund delays! 👍
The AI prompts are genius! They helped streamline communication with customer support and ensured that my return got processed smoothly 😊
This digital resource isn't just for seasoned shoppers - even beginners like myself found it extremely useful.
This playbook taught me how to avoid common return mistakes. No more delays!
Fast and easy refunds, love it!